Terms of Service

1. The service

AfterCall is a CRM for service and repair businesses. It receives calls and WhatsApp messages the business connects, proposes customers, jobs, visits, tasks, replies, quotes and documents, and carries out an action only after the business owner approves it.

2. Accounts

Access is by invitation from the operator. You are responsible for your credentials and for what is done under your account. Each account belongs to one business.

3. Connecting WhatsApp

• You may connect only a WhatsApp Business number that you are entitled to use. Connecting through Meta's Embedded Signup gives AfterCall access to that number's messages through the WhatsApp Business Platform.
• With coexistence, messages and contacts of the WhatsApp Business app are synchronized to AfterCall as described on the connection screen, and you keep using the app normally.
• You must comply with Meta's WhatsApp Business Terms, Business Policy and Commerce Policy, including the rules on the 24-hour customer-service window and message templates.
• You can disconnect at any time from the WhatsApp Business app (Settings > Account > Business Platform) or by asking us.

4. Your responsibilities

• You are responsible for having a lawful basis to contact and process data of your customers, and for informing them as the law requires (including that calls may be recorded).
• You review and approve what AfterCall proposes before it is sent or issued; you are responsible for what you approve.
• You will not use the service for spam, unlawful content or to infringe others' rights.

5. AI output

Suggestions are generated by automated systems and may contain mistakes. They are proposals, not advice, and nothing consequential happens without your approval.

6. Data

How personal data is handled is described in the Privacy Policy (/privacy). You own your business data; we process it to provide the service.

7. Availability and changes

The service depends on third parties (for example Meta, Supabase and Vercel) and is provided as available. We may change or discontinue features with notice where practicable.

8. Fees

The plan, price, currency, taxes, billing period and any usage limits or third-party charges are disclosed in the offer accepted by the Business before a paid service begins. No price shown elsewhere changes that agreement automatically. Renewal and cancellation follow the accepted offer and applicable law; mandatory refund and cancellation rights are preserved.

9. Liability

We take reasonable care in providing the service, but do not guarantee uninterrupted availability, error-free transcription or AI output, or a particular business result. Review customer details, dates, amounts and documents before relying on them. The service does not replace professional accounting, tax or legal advice. Responsibility for loss is determined by applicable law; these terms do not exclude liability or rights that cannot lawfully be excluded.

10. Termination

Either side may end the arrangement. On termination your records are exported to you and erased after 60 days (see the Privacy Policy).

11. Governing law

Israeli law governs these terms, subject to any mandatory law that applies to you. Disputes are heard by the competent courts under applicable jurisdiction rules.

12. Contact

Ori Amos (עמוס אורי), Exempt dealer (osek patur) no. 324093046, HaGoshrim 1222500, Israel. Email: ori@aftercall.pro. Phone: +972-52-8072244.